Returns & Refunds

Cancellation Before Shipment

Please contact Customer Service as soon as possible. An order that has not shipped may be eligible for cancellation, but cancellation is not guaranteed once processing has begun.

Damaged or Incorrect Products

Contact us promptly if a shipment is damaged or contains an incorrect product or quantity. Include the order number, a description, and photos if available.

Refund Processing

For paid orders, order cancellation and payment refund are separate processes. If a refund is approved, it will be handled using the applicable payment process after the cancellation or return is reviewed.

Return Eligibility

Some chemical products may not be eligible for return. Eligibility may depend on the product, condition, shipping status, and applicable safety or handling requirements.

Before Returning a Product

Please contact Customer Service before returning any product. Do not ship a return until instructions and eligibility have been confirmed.